Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. if your return is accepted, we will provide the return address and return instructions by email.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with original tags attached, and in its original packaging. Items with stains, odors, signs of wear, washing, or damage caused after delivery will not be accepted. You’ll also need the receipt or proof of purchase.
To start a return, contact us at wickedboyz.dept@gmail.com. If your return is accepted, we will provide you with instructions on where and how to send your return. Items sent back to us without first requesting a return will not be accepted.
Return shipping
Customers are responsible for return shipping costs for returns due to sizing, fit, preference, or change of mind. Original shipping charges are non-refundable. If you received a damaged, defective, or incorrect item, Wicked Boyz will cover the return shipping costs.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item. Please include your order number and photos of the issue. If the issue is approved, Wicked Boyz will cover the return shipping costs and work with you to provide a replacement or refund, as appropriate.
Exceptions / non-returnable items
We do not accept returns on items marked as final sale, sale or clearance items, gift cards, or customized/personalized products. Items that have been worn, washed, altered, stained, damaged after delivery, or have had the original tags removed are also not eligible for return.
Please contact us at wickedboyz.dept@gmail.com if you have questions about whether your item is eligible for a return.
Exchanges
We do not offer direct exchanges. If you need a different size or item, please request a return within 14 days of receiving your order. Once your return is approved, you may place a new order for the desired item. Because Wicked Boyz releases limited quantities, we cannot guarantee that another size or item will still be available.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at wickedboyz.dept@gmail.com.